The brand-new and big size room with its exceptionally comfortable beds. Bedrooms were cozy, staff was amicable and excellent. Location so close to the mall, a nice area and the restaurant. Also, in general everything was fine.

Really slow staff!

We had a such great stay at this hip new hotel. The property had a nice and magnificent position, in general everything was fine. Further, it was short walk to beaches, Guarujá and shopping, a great mall and supermarket- closing and the restaurant.

Didn't like the staff, some of them were very slow.

The location here is awesome, everything was pretty good in general, and it's right by the beach. Grabbed some brunch at a spot called Itapoa Bar e Lanches, which was just around the corner. 🏖️

the location was exceptionally nice and excellent, just 5 min walk from pele. the extremely friendly and efficient staff was much appreciated. we had an a double room which was outstanding and wonderful.

Wonderful excellent rooms. Paid US$ 771. Helpful, amiable staff with smiling face. Private parking on site provided.

The brand-new room was fantastic. the staff was really helpful and had a good sense of humor. - the pool area was nice. - Easy parking available onsite. - the location is superb, right in front of the shopping mall and close to Guarujá.

A flat-screen TV with cable channels, climate control, and an individual safe available in the a double room. The views over city. Excellent personnel and comfortable location in general everything was fine.

A great hotel near the beach with friendly staff, comfortable beds, and spacious bathrooms. Access to the executive floor for a relaxed breakfast. Clean and modern with good amenities and a fantastic brunch.

All was good.

The rooms are brand-new, big, and include amenities like a safe box, a flat-screen TV with satellite channels, and a mini-bar fridge. the property's location is particularly good and magnificent, making everything fine overall.

The staff at the hotel were friendly and outstanding. the location was amazing, with the Maritime Museum of Santos just a short 10-15 minute walk away. the hotel is situated in a fantastic area close to a mall, beaches like Guarujá, and shopping options.

The Sheraton Santos Hotel offers a cozy Junior suite with a separate living area and a super comfortable bed. The spacious bathroom includes a great bathtub. The staff is very friendly and helpful. Access to the executive floor makes breakfast a relaxed experience. The hotel is conveniently located in front of a shopping mall.

Felt very lucky to have found such a great place, nothing to complain about.

Well-maintained and upscale hotel located in a cozy area close enough to the shopping mall, a nice area os the city, and restaurants. Exceptionally comfortable beds, a flat-screen TV with cable channels, climate control and an individual safe in the room. Quiet bedrooms, really helpful and excellent staff.

We had a fantastic stay at this hotel during a rainy weekend. The staff was super welcoming and the facilities were great. We enjoyed the indoor pool, gym, and the playroom as well. The hotel also offers a huge and delicious brunch every Sunday. We loved the fact that it's located right in front of a big mall, which made shopping and dining very convenient.

Not one thing. This hotel provided us with a seamless stay, making our rainy weekend in this city seem like a sunny one.

The hotel had a great location, with easy access to stores, restaurants, and even beaches. It was also conveniently located in front of a shopping mall. The conference center was a definite advantage for business guests. The rooms were spacious and comfortable, with nice beds. The service was good overall, with friendly staff. The breakfast offered a variety of options. Additionally, the hotel had great amenities such as an indoor pool.

There were a few instances when the staff seemed understaffed, leading to delays in fulfilling requests and difficulty in reaching customer service.

I had a fantastic stay at this hotel. The staff was friendly and accommodating, allowing me to check in early. The room was nicely prepared and the king bed was incredibly comfortable. The TV offered channels in languages other than Portuguese, which was a great feature for non-Portuguese speaking travelers. The breakfast facilities were impressive with a variety of options, and the service during breakfast was kind and fast. The location of the hotel was convenient, right in front of a big mall and in a nice area of the city. I would definitely choose this hotel for my next trip and would highly recommend it to others.

Nothing to mention.